Shipping & Returns

Emper Perfumes is committed to offering exceptional service and convenience to our customers worldwide. We ensure that your favorite fragrances are delivered to your doorstep, wherever you may be located in UAE.

Shipping Rates and Delivery Times

Our shipping rates may vary depending on the geographical location to which the order is being shipped. Specific shipping rates are displayed during the checkout process. Delivery times can vary due to external factors such as customs processing, public holidays, and the operations of local postal services. We strive to provide accurate estimates and keep you updated throughout the shipping process.

Tracking Your Order

Once your order is dispatched, we will provide a tracking number upon request. This allows you to track the progress of your shipment in real time and gives you a clear idea of the estimated delivery date. You can use this information to monitor your order’s journey to your location.

Refund Policy

Refund of the purchase will be only eligible in case of a defect that happened during the transit or a manufacturer defect. We process refunds using the original method of payment used at checkout. Please allow approximately 3 to 5 business days to process the refund, subject to the processing times of your financial institution.

Initiating a Return

To initiate a return, please drop an email to marketing@emperperfumes.com with your order details. Note that to qualify for a return, items must be in their original packaging, unopened, and in the same condition that you received them.

Contact Us

For queries regarding our shipping and refund policies, please don't hesitate to reach out. Contact our team at support@emperperfumes.com. We are here to assist you and ensure your shopping experience with Emper Perfumes is enjoyable and hassle-free.

Thank you for choosing Emper Perfumes. We look forward to delivering the finest fragrances with exceptional customer service.