At Emper Perfumes, we prioritize hygiene and quality. Therefore, we do not accept returns of opened perfume boxes under any circumstances.

If your perfume box is unopened and in its original sealed packaging, you may visit our Factory Outlet to exchange it within 7 days of purchase. Please ensure:

• The box is not opened.

• The packaging is intact and well-sealed.

• You bring the original receipt or proof of purchase.

Damages & Issues

If your order arrives damaged, defective, or incorrect, kindly contact us immediately at marketing@emperperfumes.com so we can review the issue and assist you.

Non-Returnable Items

• Opened or used perfume boxes

• Sale items or gift cards

For any inquiries regarding exchanges, reach out to us at marketing@emperperfumes.com.