Returns & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@emperperfumes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related inquiries, feel free to contact us at marketing@emperperfumes.com.

Follow these steps for an easy return:

  1. Contact our support team with your order details.

  2. Receive approval and shipping instructions.

  3. Pack the item securely in its original condition.

  4. Ship the package using the provided label.

  5. Wait for confirmation of your refund or exchange.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns on sale items or gift cards. If you have any questions about a specific item, please get in touch with us before making a return request.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the refund is processed, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For further assistance, reach out to us at marketing@emperperfumes.com